Legal
Last updated April 22, 2025
Overview
This Privacy Policy governs the collection, use, storage, disclosure, and processing of personal information by NirvanaAISutra ("Nirvana", "we", "us") in relation to services offered on our platform.
We are committed to safeguarding the personal information you share with us. By using our services, you consent to our data practices as described herein, in compliance with the Digital Personal Data Protection Act, 2023 and the General Data Protection Regulation.
Introduction
Purpose — This policy explains how we collect, process, and share personal information provided through our website, in a transparent manner compliant with applicable Data Protection Laws.
Scope — Applies to all personal information collected through our website, services, and platform interactions. We may update this policy periodically and will notify you of any material changes.
Our services are available to all age groups. For minors and teenagers under 18, data is collected through consent provided by their parents or guardians.
Collection of Data
Identifiable Information — Name, email, contact number, gender, location, date of birth, medical data, and other personal details you voluntarily provide when accessing our platform.
Non-identifiable Information — Browser type, IP address, geo-location, and usage data automatically logged by our servers. This data does not personally identify you on its own.
Purpose of Collection
We collect and process personal data for the following purposes:
Legitimate business and operational purposes
Analysing collective information to improve services
Behavioural assessments, wellness consultations, and guided wellness practices
Personalising and optimising your user experience
Communication, marketing, and promotional activities
Legal Basis
Consent — Your primary legal basis. By using our platform, you provide explicit consent for the collection and processing of your Personal Data.
Contractual Necessity — Processing required to fulfil our service obligations to you.
Legal Obligations — Compliance with applicable laws, regulations, court orders, or government requests.
Legitimate Interests — Improving services, enhancing security, and conducting business analytics, provided it does not override your fundamental rights.
Sharing Data
Trusted third-party service providers, healthcare professionals, and affiliated partners for legitimate business purposes
Psychiatrists and certified wellness practitioners to facilitate consultations
Secure third-party payment gateways for payment processing
Data scientists and technology partners for platform improvement using non-identifiable data
Governmental authorities to comply with legal obligations
Emergency services in the event of an immediate threat to life
Medical authorities to provide necessary health services
Relevant authorities during disasters or breakdown of public order
Security & Retention
We implement appropriate technical and organisational measures — including firewalls and secure server protocols — to protect your Personal Data from unauthorised access, misuse, or alteration.
Personal Data is retained for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Medical data is retained for five (5) years. After the retention period, data is securely deleted or anonymised.
In the event of a data breach, we will promptly notify you and appropriate authorities in accordance with applicable laws.
Your Rights
Under applicable Data Protection Laws, you have the right to access, correct, delete, and withdraw consent for the processing of your Personal Data. Requests must be made in a manner prescribed by the corresponding law or rules.
Indian users may request deletion of personal data at any time before the standard retention period. By exercising this right, you acknowledge that Nirvana will no longer have access to your past records, which may affect the continuity of services, and shall not be held liable for any consequences arising from such deletion.
Contact
For any queries, requests, or concerns regarding this Privacy Policy or the processing of your Personal Data:
Email — info@nirvanaaisutra.com
Address — Bengaluru, India
We may update this policy from time to time and will notify you of any material changes by posting the updated version on this page.
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